Pre-sales questions
Ask about game support, player counts, mods, plan sizing, world migrations, or a title not listed on the site.
- Game and version
- Players and community type
- Mods, plugins, or workshop content
- Existing world or new server
Contact Down Side Hosting
Tell us what you want to host or what needs attention.
Use email for detailed requests and Discord for community conversation or quick questions. There is no business phone number, which keeps technical information, screenshots, logs, and instructions in one place.
Choose the right route
What can we help with?
Providing the right details in the first message makes it easier to give a useful answer.
Technical support
Report server startup problems, configuration issues, mod errors, connection trouble, or panel questions.
- Server name or identifier
- Exact error text
- Recent changes
- Relevant logs or screenshot
Billing and account
Ask about an order, invoice, plan change, renewal, account access, or other shop-related concern.
- Account email
- Invoice or order number
- Requested change
- Any deadline involved
Better support requests
A useful first message saves time
Technical issues are easier to solve when the message explains the situation instead of only saying that the server is not working.
- Describe the goal.
What are you trying to install, change, start, or connect to? - Explain what happened.
Include the exact error, behavior, and when it started. - List recent changes.
Updates, mods, configuration edits, file uploads, or world changes. - Attach evidence.
Screenshots, console logs, file names, and timestamps are useful.
Copy this support outline
Game: [game and version]
Server: [name or ID]
Goal: [what you are trying to do]
Problem: [exact behavior or error]
Recent changes: [updates, files, settings]
Tried already: [steps completed]