Answers for ordering, setup, management, and support.

Open the Shop, select the game-server product, choose the available plan options, and complete checkout. Contact us first when you need help deciding on resources or when the game is not listed.

Yes. Shop buttons navigate directly from this website to the Down Side Hosting shop in the same browser tab.

Contact support when your player count, world, or mod collection grows. Upgrade options depend on the current plan and available server capacity.

Setup time depends on the game, payment status, required files, and whether custom work is needed. Standard deployments are simpler than world migrations or unusual modded setups.

Usually, yes. Use the panel file manager or SFTP to upload compatible world and save files. Ask for help before moving data when the game has a special folder structure or version requirement.

Many supported games allow mods, plugins, or workshop collections. Compatibility and resource needs depend on the game, server version, and content being installed.

Typical tools include start, stop, restart, live console, file management, SFTP, backups, schedules, resource graphs, startup settings, and subuser permissions. Some options vary by plan or game.

Subusers can be added with selected permissions, allowing trusted staff to manage specific actions without sharing the primary account.

Backup tools are available, but the exact schedule and limits depend on the plan and configuration. Create a backup before upgrades, mod changes, or major world edits.

Memory depends on the game, players, world size, plugins, mods, and server settings. Send those details for a better recommendation instead of choosing only by player count.

Often, yes. Large modpacks, extensive workshop collections, scripted plugins, and bigger worlds can increase memory, CPU, and storage requirements.

Watch the panel’s resource graphs, console warnings, tick rate or simulation behavior, loading delays, and player reports. Consistent resource limits or performance issues may indicate tuning or an upgrade is needed.

Email support@downsidehosting.us or join the Down Side Hosting Discord. Include the server game, what changed, relevant error messages, and what troubleshooting you already tried.

No. Support and pre-sales communication are handled through email and Discord so details, screenshots, logs, and instructions can be kept together.

Possibly. Send the game name, dedicated server requirements, operating-system requirement, player count, and any mods or integrations. We can review whether it fits the current platform.